H.RUN Privacy Policy
Last Updated: 14/02/2024
Welcome to H.RUN (“H.RUN,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://h.run (the “Site”), and/or use any of our related services (collectively, the “Services”).
By accessing or using H.RUN, you agree to the collection and use of your information in accordance with this Policy and our Terms of Service. If you do not agree with any part of this Policy, please discontinue use of our Services.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you interact with our Services.
1.1 Information You Provide
Account Information: When you create an account, we may collect personal information such as your name, email address, and password.
Communications: If you contact us via email or through other means (e.g., customer support inquiries), we may collect your name, email address, phone number, and any other information you provide in the communication.
1.2 Information Automatically Collected
Log Data: Our servers may automatically collect certain information when you visit or use our Services, including your IP address, browser type, operating system, referral URLs, and date/time stamps.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Services, such as pages viewed and links clicked. For more details, see Section 5: Cookies and Similar Technologies.
1.3 Information from Third Parties
We may obtain information about you from third-party sources (e.g., analytics providers) and combine it with the information we collect directly from you.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Provide and Maintain the Services: To create and manage your account, process your requests (e.g., create short links), and provide customer support.
Improve, Personalise, and Develop the Services: To understand how users interact with our Services, customise user experiences, and develop new features.
Communicate with You: To send you Service-related updates, respond to your inquiries, provide customer support, and offer information about our Services that may be of interest to you.
Analytics and Performance: To analyse usage trends, monitor and analyse the effectiveness of our Services, and gather demographic information.
Legal and Security: To comply with legal obligations, enforce our Terms of Service, protect our rights and the rights of others, investigate security issues or fraud, and maintain a safe environment for our users.
3. How We Share Your Information
We may share your personal information under the following circumstances:
Service Providers: We may share your information with third-party vendors or service providers who perform services on our behalf, such as analytics, hosting, customer support, and email delivery.
Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, we may share or transfer your information as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information where we believe it necessary to investigate, prevent, or take action regarding potential or suspected illegal activities, threats to personal safety, or violations of our Terms of Service.
With Your Consent: We may disclose your information for other purposes with your consent.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we will delete or anonymise your personal information in a secure manner.
5. Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising and analyse usage. You can typically control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our Services.
5.1 What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites faster and easier, as well as to provide reporting information.
5.2 Types of Cookies We Use
Essential Cookies: Necessary for the functionality of our Services.
Analytics Cookies: Help us understand how our Services are being used so we can improve them.
Preference Cookies: Remember your preferences and settings.
6. International Data Transfers
We may process and store your information in countries other than your country of residence. If you are located outside United Kingdom, your personal information may be transferred to and processed in The United States or America or/and European Union or other jurisdictions that may not offer the same level of data protection as your home country. In such cases, we will take steps to ensure that your personal information receives an adequate level of protection.
7. Security
We use reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, destruction, loss, alteration, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 13 (or the age of majority in your jurisdiction if higher). We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@h.run, and we will take steps to delete such information as soon as possible.
9. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
Access: Request information about how we collect and use your data, and request a copy of the personal data we hold about you.
Rectification: Request that we correct or update inaccurate or incomplete personal data.
Erasure: Request that we delete your personal data.
Restriction of Processing: Request that we limit the processing of your personal data under certain circumstances.
Data Portability: Request the transfer of your personal data to another controller in a structured, commonly used, and machine-readable format.
Object to Processing: Object to certain types of processing of your personal data, such as processing for direct marketing.
To exercise these rights, please contact us at privacy@h.run. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
10. Third-Party Websites
Our Services may contain links to third-party websites or services that are not operated by us. This Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party site you visit or service you use to understand their practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Policy on our Site and update the “Last Updated” date at the top of this page. Your continued use of our Services after any changes to this Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@h.run
Address: 124 City Road, London, EC1V 2NX, United Kingdom